work history

Senior AI Software Developer

Jan 2025 – Present · 1 yr 4 mos

• Part of the AI Center of Excellence, the governing team for all AI initiatives for the whole company
• Spearheads R&D, MVP development, AI-powered solutions SDLC with scaling architecture and governance: policies and guidelines for use and development of AI tools, delivery and engineering consultations
• Leads upskilling workshops for both technical and non-technical employees on Python development, Generative AI, low-code platforms like n8n, and responsible vibe coding
• Provides consultations to other teams — tool evaluations, cost-benefit analysis, and strategic planning for AI and automation initiatives
• Conducts research and builds proofs of concept to showcase emerging AI capabilities with a focus on Generative AI
• Designs and develops internal platforms and monitoring tools to support scalable AI integration

Generative AI · Knowledge Graph Augmentation · Systems Design · AI Agents · Multi-agent Frameworks · RAG

Technical Business Analyst

Feb 2024 – Dec 2024 · 11 mos

• Designed, executed, and maintained data scripts to support platform API-related services, ensuring seamless integration and functionality
• Bridged technical and business requirements as a hybrid Tech BA/Product Owner for a negotiated sales system, driving efficient development and delivery
• Collaborated on Generative AI-related internal projects, serving as both Tech BA and Back-end Developer to deliver innovative solutions aligned with organizational goals
• Conducted comprehensive Technical BA responsibilities for a data and reporting system, optimizing reporting workflows and enabling data-driven decision-making

Agile Methodologies · MySQL · Python · Product Ownership · Generative AI

Software Engineer

Nov 2022 – Feb 2024 · 1 yr 4 mos

• Managed and maintained the data ecosystem for Cambridge Press's contents, including books, journals, and articles, ensuring accuracy and accessibility
• Developed and maintained robust back-end services to support the Content team's operational needs and content lifecycle workflows
• Delivered insightful and actionable reports for the Content Services team, facilitating informed decision-making and strategic planning

XQuery · Agile Methodologies · Python · REST APIs · PostgreSQL

Technical Customer Support Engineer

Jan 2021 – Aug 2022 · 1 yr 8 mos

• Ensured client satisfaction and retention by providing responsive tech support and urgent technical assistance for production issues
• Collaborated with other teams and products to deliver end-to-end solutions for client issues
• Co-maintained team environments and contributed to cross-functional incident resolution

Customer Service · Manual Testing · SQL · Incident Management

Software Engineer

Sep 2018 – Jan 2021 · 2 yrs 5 mos

• Provided both functional and technical assistance to different teams, both juniors and seniors
• Travelled to Pune, India to conduct on-site training for newcomers on trade finance systems
• Collaborated with international teams for client projects and facilitating upskilling

Manual Testing · Subversion · SQL · Trade Finance

Associate Software Engineer

Sep 2016 – Aug 2018 · 2 yrs

• Studied the business flow of trade finance and its compliances, building deep domain knowledge
• Performed maintenance of trade finance software: bug fixing, documentation correction, and system improvements

Manual Testing · Subversion · Trade Finance